Seller: SIA FemHaus, Registration No. 50103731721, registered address: Riga, Brīvības iela 74 - 24, LV-1011. Website: shop.femhaus.lv. Email: info@shop.femhaus.lv. Products: beauty care products. Services: beauty care services.
These terms and conditions (hereinafter the "Terms") are an integral part of the contract for the sale of goods and services and set forth the rights and obligations of the Seller and the Buyer, the terms of delivery and payment, returns and cancellation procedures, as well as the dispute resolution process. The contract enters into force when the Buyer confirms the order on the website and checks the box "I agree to the Terms of Use.".
The Seller reserves the right to change the Terms and/or prices at any time by posting the changes on the website.
The customer can choose one of the following delivery methods:
- Omniva parcel lockers in Latvia: the price depends on the service provider
- Courier delivery: the price depends on the address and the delivery method
- Pickup at the salon: free of charge
Items are shipped within 1–5 business days after payment is received and a confirmation is sent. Payment for the order:
- Through online banking
- With ESTO's installment payment options (Starting at just 150 EUR)
Free shipping on orders of 100 EUR or more.
Please be advised that all purchased subscriptions and gift cards are final sales. Once payment has been made, no refunds will be issued for purchased subscriptions or gift cards.
Subscriptions and gift cards may be used during their validity period, in accordance with the company’s terms of service. If a customer is unable to use a purchased subscription or gift card for personal reasons, no refund will be issued.
If a customer decides not to use the purchased subscription, its remaining or full value, following an individual assessment, may be converted into a gift card that can be used to purchase other company services or products. In such cases, no refund will be issued.
By purchasing a subscription or gift card, the customer confirms that they have read and agree to these terms and conditions.
Due to hygiene, safety, and quality requirements, cosmetics, skin care, body care, and other beauty products purchased from the online store cannot be returned after receipt and cannot be exchanged for other items or refunded.
The customer is required to inspect the received item upon receipt. If the item is damaged, has a manufacturing defect, or is not the item ordered, please contact us within 14 days of receiving the item by sending the relevant information and photos to the contact information provided by the company. Each case is evaluated on a case-by-case basis.
This restriction does not apply to cases where a product is found to be noncompliant, defective, or subject to other circumstances provided for in regulatory acts that entitle the consumer to file a complaint regarding the quality of the product.
By making a purchase in the online store, the customer confirms that they have read this policy and agree to its terms.
To ensure efficient appointment scheduling and high-quality service for all clients, please notify us in a timely manner if you need to cancel or reschedule an appointment.
If a client repeatedly cancels appointments less than 24 hours before the scheduled time or fails to show up for a scheduled treatment without prior notice, the company reserves the right to:
The purpose of these measures is to compensate for the loss of reserved time and to ensure fair access to services for other customers.
By registering, the customer confirms that he or she has read these terms and conditions and agrees to abide by them.
Any disputes that arise between the Customer and the Seller, or that arise in connection with the purchase of Goods, the Parties shall endeavor to resolve through mutual negotiation or correspondence with the aim of reaching a mutually beneficial and acceptable solution.
If the dispute cannot be resolved through negotiations or correspondence, the Parties shall resolve the dispute in a court of the Republic of Latvia, in accordance with the laws and regulations of the Republic of Latvia.
Please submit complaints regarding the availability or quality of goods electronically by emailing info@shop.femhaus.lv or in writing by mailing them to the following address:
Riga, Brīvības Street 74-24, LV-1011. The complaint will be reviewed within 7 (seven) business days of receipt, and a response will be sent to the contact address provided in the complaint.
If the complaint is deemed unfounded and you disagree with that determination, you have the right to use the alternative dispute resolution options provided for in the applicable laws and regulations.
Information on options for out-of-court dispute resolution and out-of-court dispute resolution providers:
http://www.ptac.gov.lv/lv/content/stridu-risinasanas-process
http://www.ptac.gov.lv/lv/content/arpustiesas-pateretaju-stridu-risinataju-datubaze
